Shop FAQ

Please look through this page for answers to commonly asked questions.

Item variability

Please note all of my work is handmade and there will be slight variations in shapes, glaze colour and patterns but all within a theme. I encourage the slight unpredictability and fluctuations and delight in mismatched sets. Each piece is unique.

Delivery

I can deliver for free by bike within 2 miles of BS5.

I can post UK wide. Standard P&P is £4.50 and is via the courier service Evri. Delivery should take 1-2 weeks. If you are in a rush, please email me and I’ll see what I can do.

I am afraid I cant deliver outside the UK.

Returns and refunds

I’m a small business and I can only replace or refund items if they are defective or damaged. If there is a problem with your item do get in touch.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live and what I have in stock, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.

Contact me at greenbankpottery@gmail.com with any questions